Orders are shipped with Colissimo – La Poste. Once your package has been collected by the carrier, you will receive a shipping confirmation email containing your tracking number, allowing you to track its delivery.

Delivery times

We prepare and ship your order within 24 business hours. Once shipped, delivery generally takes 2 business days. 

The indicated times are provided as a guide and may exceptionally be extended, particularly during periods of high activity or in the event of disruptions beyond our control.

Shipping costs

The applicable shipping costs are indicated when you place your order, before payment is confirmed.

The final rates will be displayed when placing the order depending on the proposed delivery terms.

Tracking your order

As soon as your order has been shipped, an email containing your tracking number will be sent to you. This allows you to track the delivery of your package directly with La Poste.

Track a shipment on the La Poste website

Delivery delay or problem

If your package is unusually delayed, if the tracking no longer seems to update, or if you encounter any other problem regarding the delivery of your order, please contact us via our contact form.

Please provide us with your name, email address, order number, and tracking number, so that we can carry out the necessary checks.

When the situation requires it, we will contact the carrier to obtain more information and, if necessary, open an investigation regarding the delivery of your package.

We will keep you informed as soon as new information has been provided to us by the carrier.