ORDER
I haven't received any order or shipping confirmation.
First, please check that our emails are not in your spam folder. If you think you may have entered an incorrect address, please send us an email at contact.nokastudio@gmail.com and we will update your contact details.
Where can I find my order number?
Once your order has been handed over to the carrier, a message containing your tracking number will be sent directly to your email address.
How can I track my order?
Our products are manufactured locally and across the globe. We carefully select our manufacturing partners to ensure that our products are of high quality and offer fair value for money.
What can I do if I receive a defective garment or the wrong item?
We apologize for this and kindly ask you to email photos of the details to contact.nokastudio@gmail.com (please include your name and order number).
We film our order preparation and will open an investigation to determine if the problem occurred on our end.
DELIVERY AND SHIPPING
How long does shipping take?
Your order leaves our warehouse the same day or the next day, Monday through Friday.
Then, from the date of shipment, please allow:
Europe — 2 to 6 days
United States — 3 to 7 days
Rest of the world — 4 to 8 days
These delivery times depend on the carrier selected. Delays can still occur.
Lost package?
Occasionally, parcels may be lost by carriers. The timeframes imposed by carriers mean that the Customer must report the loss within 10 days of receiving the shipping notification from Noka Studio.
Under these circumstances, Noka Studio will file the necessary claims with the carrier concerned. Once the claim has been filed and an investigation opened, it may take 3 to 4 weeks to receive a response from the carrier. If the parcel is declared "lost" or "damaged", the store undertakes to refund the customer the full amount of the order in the form of a store credit.
How long do I have to pick up my parcel from the pickup point?
A single 5-day timeframe will apply for collecting parcels from Pick-up Points and/or lockers.
Your parcel will be handed over to you upon presentation of proof of identity.
If you do not collect your parcel, it may be lost.
RETURNS & REFUNDS
What is your return policy?
Your refund will be issued following a quality check by our dedicated returns team within 14 days of receiving the return.
You will receive an email as soon as the refund has been issued. It will appear in your account within 5 business days of receiving this email.
Your refund hasn’t been issued?
Once your order has been handed over to the carrier, a message containing your tracking number will be sent directly to your email address.
CUSTOMER SERVICE
How can I contact you?
If you have any questions regarding your order, please send us an email at contact.nokastudio@gmail.com.
Our customer service team will respond to your request as soon as possible.